Finnish Speaking Trainer

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-leading organizations in the BPO and customer support services sectors. We pride ourselves on providing a bespoke, professional experience that bridges the gap between global professionals and their next career-defining role.

Job Overview

We are currently sourcing exceptional professionals for a Finnish Speaking Trainer position in Latvia. This role is an outstanding opportunity to advance your career within the fast-paced Customer Support Services industry while enjoying a seamless transition with our comprehensive relocation support, making this one of the most sought-after Finnish-speaking jobs available today.

Key Responsibilities

• Develop and facilitate training programs for customer support teams to ensure excellence in service delivery.
• Monitor and analyze quality performance metrics to identify trends and areas for individual or team improvement.
• Present actionable improvement initiatives to management to enhance operational efficiency within the Finnish-speaking department.
• Mentor and coach support agents on product knowledge, communication standards, and conflict resolution techniques.
• Collaborate with cross-functional teams to integrate new processes and updates into existing training modules.
• Conduct regular performance reviews and quality calibrations to maintain high service standards in the Customer Support Services industry.
• Foster a culture of continuous development and professional growth within the operational teams.

Requirements

• EU passport
• Finnish (B2/C1)
• 2-4 years experience as team leader or quality analyst
• English (B1)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Latvia

Choosing to pursue jobs in Latvia means embracing a unique blend of historical charm and modern European living. Latvia offers an incredible quality of life, featuring vibrant cultural hubs, beautiful Baltic landscapes, and a very accessible lifestyle for international professionals moving to Riga. Latvia is rapidly becoming a premier destination for talent seeking a balanced and enriching professional journey.

Relocating to this region is made simple through our dedicated support services. You will find that life in Latvia is marked by world-class dining, a thriving social scene, and a welcoming atmosphere that makes settling in effortless. We invite you to experience the growth and excitement of working in Latvia, where your career in the customer support sector can truly flourish.

How to Apply

If you are ready to take the next step in your career and join a dynamic environment as a trainer, we encourage you to apply today. Simply click the Apply Now button to begin your journey with Mercier Consultancy Group. We look forward to reviewing your application and discussing this exciting opportunity with you.