Which languages do your AI agents speak?

Our voice agents operate in multiple languages, including English, Greek, Polish, Spanish, Bulgarian and Romanian, and can be extended to other European languages on request.

What happens when the AI cannot answer something?

The agent follows clear escalation rules you define: it can take a message, schedule a callback or transfer the caller to the right person, so no caller is ever left without a next step.

Can the AI sound natural rather than robotic?

Yes. We design each agent's voice, tone and conversation style to sound professional and naturally human, and we test it against real call scenarios before launch.

Do you use this AI in your own business?

We do. The Mercier Consultancy Group runs its own multilingual AI receptionist and AI outreach agents every day — we deploy for clients what we have already proven on ourselves.

A division of The Mercier Consultancy Group

MCG AI

Custom AI automation solutions for your business — working while you sleep.

MCG AI applies proven voice AI and automation to real business processes. We design, build and run multilingual AI voice agents that answer your phones, call your leads and follow up with your candidates — plus the workflow automation that connects them to your CRM, inbox and calendar. Practical AI, deployed by a team that runs it in its own business every day.

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MCG AI

Our AI Services

AI Receptionists

A professional voice that answers every call to your business, understands who is calling and why, answers questions, takes messages and routes callers to the right person — 24/7, in multiple languages.

Multilingual AI Voice Agents

Outbound AI agents that call leads, verify interest, collect information and confirm appointments, speaking naturally in English, Greek, Polish, Spanish, Bulgarian, Romanian and more.

Candidate & Lead Follow-Up Automation

Nobody slips through the cracks: AI agents re-engage silent candidates, chase unanswered leads and escalate the moment someone asks for a human.

Workflow Automation

The back office behind the voice: automatic data capture, CRM updates, email notifications and scheduling, so every AI conversation triggers the right follow-up without manual work.

Call Routing & IVR Design

Intelligent call flows that recognise the caller's intent and language, transfer business callers to the right person and keep candidates on the right path.

AI Consulting & Implementation

We map your processes, identify where voice AI and automation actually pay off, and build the solution end to end — including testing, launch and ongoing tuning.

Step by step

How We Deploy AI for You

Discovery

We map your calls, follow-ups and repetitive processes to find where AI delivers real value first.

Design the Conversation

We write the agent's voice, tone, questions and rules — sounding professional and natural, with clear boundaries.

Integrate & Test

We connect your numbers, CRM and notifications, then test the agent against real scenarios before launch.

Launch & Improve

The agent goes live with monitoring and reporting, and we keep tuning it as call data comes in.

Our edge

Why Companies Choose MCG AI

Built by practitioners: we run these AI agents in our own business daily.

Multilingual by design — the agent speaks your callers' language.

Natural, human-sounding conversations with a professional tone.

Clear escalation rules: humans stay in control where it matters.

Every call captured, summarised and logged automatically.

Works around the clock, weekends and holidays included.

FAQ

MCG AI — Frequently Asked Questions

Ready to work with MCG AI?

Tell us what you need and our team will come back to you personally.

Book an AI consultation