German Speaking Customer and Technical Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing specialists for high-growth sectors, ensuring that our candidates secure the most prestigious German-speaking jobs in the global market.

Job Overview

We are currently seeking a talented professional for a German Speaking Customer and Technical Support Specialist position in Portugal within the fast-paced Information Technology (IT) industry. This is an exceptional opportunity to join a global team, providing expert technical assistance while enjoying a vibrant career in one of Europe’s most desirable locations.

Key Responsibilities

• Provide high-quality technical assistance to customers via phone and email communication channels.
• Resolve complex technical inquiries related to specialized digital marketing software within the IT sector.
• Maintain superior levels of customer satisfaction by delivering precise and efficient problem-solving.
• Build and maintain long-term, positive relationships with end-users through professional engagement.
• Utilize your technical agility to navigate software environments and provide creative solutions to unique user challenges.
• Document all technical interactions accurately within the company database to ensure seamless service continuity.
• Participate in ongoing training to stay updated with the latest technological advancements in the industry.

Requirements

• Fluent German (C2)
• Good English (B2)
• 1 year experience in technical support
• Customer oriented
• Strong communication skills
• Ability to thrive in an Information Technology (IT) environment
• A proactive and solutions-driven mindset

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Choosing to work in Portugal means embracing a lifestyle defined by sunshine, stunning Atlantic coastlines, and a rich cultural heritage. Jobs in Portugal provide the perfect balance between a demanding IT career and a relaxed, Mediterranean way of life. Whether you are exploring the historic streets of Lisbon or enjoying the local cuisine, you will find that Portugal offers an unparalleled quality of life for international professionals.

Our comprehensive relocation support ensures your move to Portugal is effortless, allowing you to focus on your new role immediately. From the welcoming local communities to the vibrant social atmosphere, settling into your new home in Portugal is an enriching experience. Discover why so many professionals are choosing Portugal as their next destination for career growth and personal fulfillment.

How to Apply

If you are ready to advance your career with a German Speaking Customer and Technical Support Specialist position in Portugal, we invite you to apply now. Join our network of elite talent and let Mercier Consultancy Group guide you toward your next professional milestone. We look forward to reviewing your application.