Customer Service Representative for Singapore Airlines

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless global career transitions, ensuring our candidates secure prestigious Dutch-speaking jobs within the most dynamic industry sectors.

Job Overview

We are currently seeking motivated professionals for the Klantenservicemedewerker voor Singapore Airlines position in Greece. This is an exceptional opportunity to represent one of the world's most prestigious airlines within the high-stakes aviation industry, while enjoying a new chapter of your career among the best jobs in Greece.

Key Responsibilities

• Provide high-touch support to Singapore Airlines passengers regarding flight bookings, re-routing, and itinerary modifications.
• Manage complex inquiries within the aviation sector, ensuring compliance with airline safety and travel regulations.
• Deliver premium service via phone, email, and live chat to maintain the world-class reputation of the Singapore Airlines brand.
• Assist travelers with loyalty program queries, baggage tracking, and special assistance requests.
• Execute professional problem-solving to ensure a seamless passenger experience before, during, and after flights.
• Collaborate with international flight operation teams to resolve ticketing discrepancies and operational challenges.
• Stay updated on aviation industry trends and internal Singapore Airlines policy updates to provide accurate, real-time guidance.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English to navigate aviation documentation and systems.
• A strong desire to relocate to Athens, Greece, and thrive in a multicultural environment.
• Previous experience in aviation, travel, or high-end customer service is considered a significant asset.
• Excellent communication skills and the ability to maintain composure during high-pressure aviation scenarios.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Training provided by the airline and our consultancy team.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Unrivaled opportunity to build your career in the international aviation sector with jobs in Greece.

Life in Greece

Embrace the Mediterranean lifestyle in Athens, Greece, a city that blends rich historical heritage with a vibrant, modern social culture. Living in Greece offers the perfect balance of professional growth and an enviable quality of life, featuring 300+ days of sunshine, stunning coastal vistas, and a welcoming community that makes adjusting to your new home in Greece an absolute pleasure.

Beyond the professional benefits, relocating to Greece provides access to world-renowned culinary experiences, a deep sense of history, and a modern infrastructure that supports your expatriate journey. Joining our Dutch-speaking jobs in Greece means more than just a position; it is a chance to thrive in an environment where culture and hospitality are at the heart of daily life in Greece.

How to Apply

If you are ready to elevate your career and represent an aviation leader, we invite you to join our team in Athens. Please click Apply Now to submit your application and start your journey with Mercier Consultancy Group today.