Danish Speaking Customer Service Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with top-tier organizations within the outsourcing (BPO) industry. We specialize in facilitating seamless transitions for professionals seeking high-impact careers, ensuring excellence in every recruitment placement across the European continent.

Job Overview

We are currently seeking a talented individual to fill the Danish Speaking Customer Service Specialist position in Greece. This is an exceptional opportunity to join a fast-paced BPO environment in Thessaloniki, where your native language skills will be central to providing world-class support for our prestigious international clients.

Key Responsibilities

• Managing diverse customer inquiries via multiple channels, including phone, email, and live chat, in a professional outsourcing (BPO) setting.
• Providing comprehensive technical guidance and troubleshooting support for consumer appliances to ensure high customer satisfaction.
• Addressing and resolving customer complaints with empathy and efficiency, adhering to strict quality standards.
• Processing refunds and billing adjustments accurately within the company database.
• Coordinating and arranging product orders for customers, ensuring seamless logistics and follow-up communication.
• Maintaining detailed records of interactions to improve service quality and internal knowledge bases.
• Collaborating with cross-functional teams to streamline outsourcing (BPO) support workflows.

Requirements

• Fluent in Danish
• Good communication skills in English
• Ability to use basic technology tools
• Previous experience in a customer-facing or outsourcing (BPO) role is considered an asset.
• Strong problem-solving abilities and a professional demeanor.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of our Danish-speaking jobs in Greece means more than just a career step; it is a chance to experience the legendary hospitality and Mediterranean climate of a world-renowned destination. Greece offers an unparalleled quality of life, allowing you to enjoy vibrant culture, historical landmarks, and stunning coastal views after your working hours in the BPO sector.

Thessaloniki, our primary hub for jobs in Greece, is a city famous for its exquisite culinary scene and thriving social atmosphere. With our comprehensive relocation support, settling into your new life in Greece is stress-free and exciting. Discover why so many professionals choose to build their future here as they advance their career in a Danish Speaking Customer Service Specialist position in Greece.

How to Apply

If you are ready to embark on a transformative international career, we invite you to click "Apply Now" to submit your application to Mercier Consultancy Group. Our team is eager to review your profile and assist you in securing your next professional chapter.