How fast can a BPO team go live?

A standard multilingual team typically goes live within 4 to 8 weeks from the initial brief, including recruitment, training and system setup.

Which locations do you deliver from?

Our delivery hubs are in Greece, Bulgaria, Spain and Portugal. We recommend the location that best fits your languages, customer markets and budget.

Who manages the team day to day?

We do. Every team comes with team leaders and an account manager who reports to you, so you stay focused on your business while we run the operation.

How do you protect our data?

All our hubs operate under EU data protection law with strict access controls, confidentiality agreements and GDPR-compliant processes throughout.

Do you also advise on market entry and compliance?

Yes. Our advisory practice helps companies entering or restructuring in Europe: market entry strategy, workforce planning, organizational restructuring and EU employment compliance, backed by live operational data from our delivery hubs.

A division of The Mercier Consultancy Group

MCG BPO Services

Specialized business process outsourcing — multilingual teams live in weeks.

MCG BPO Services delivers business process outsourcing from our European delivery hubs in Greece, Bulgaria, Spain and Portugal. We recruit, train and manage complete multilingual teams for your customer support, technical support and back-office needs — so you scale without adding internal headcount or opening a new office.

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MCG BPO Services

Our BPO Services

Multilingual Customer Support

Inbound and outbound customer service teams handling calls, email and chat in your customers' languages, with native-level fluency and cultural fit.

Technical Support Helpdesks

Tier 1 and Tier 2 technical support teams for software, telecom and e-commerce businesses, trained on your product and processes.

Back-Office Operations

Data processing, order management, content moderation, finance operations and administrative processes run accurately and to agreed service levels.

Complete Team Build-Out

We deliver the full structure: agents, team leaders and an account management layer, recruited and trained specifically for your operation.

Quality Assurance & Reporting

Ongoing QA monitoring, performance reviews and transparent reporting so you always know exactly how your operation is running.

GDPR-Compliant Operations

European delivery hubs operating under EU data protection law, with strict security and confidentiality standards across every process.

Market Entry & Compliance Advisory

Strategic advisory from our consultancy practice: market entry strategy for European markets, workforce and talent planning, organizational restructuring and EU employment compliance, grounded in live data from our own delivery hubs.

Step by step

From Brief to Live Operation

Define Scope

We map your volumes, channels, languages and service-level targets into a concrete operating model.

Choose Your Hub

We recommend the best delivery location from Greece, Bulgaria, Spain and Portugal for your languages and costs.

Recruit & Train

Your dedicated team is recruited, language-tested and trained on your tools, products and tone of voice.

Go Live & Improve

The team goes live within weeks, with QA and performance reporting running from day one.

Our edge

Why Companies Choose MCG BPO Services

European delivery hubs: Greece, Bulgaria, Spain and Portugal.

Native-speaking agents in 30+ languages under one provider.

Teams live in weeks, not the quarters an internal build-out takes.

A management layer included, so you manage results, not people.

Transparent quality assurance and performance reporting.

Full EU data protection compliance as standard.

FAQ

MCG BPO Services — Frequently Asked Questions

Ready to work with MCG BPO Services?

Tell us what you need and our team will come back to you personally.

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