Danish Speaking Customer Agent For Retail Company

About Mercier Consultancy Group

Mercier Consultancy Group is a distinguished leader in European recruitment and business process outsourcing, connecting elite talent with premier global brands. We take pride in facilitating life-changing career opportunities, ensuring our candidates excel within top-tier international environments.

Job Overview

We are currently sourcing candidates for a prestigious Danish Speaking Customer Agent For Retail Company position in Greece. This role is ideal for a customer-focused professional looking to advance their career while enjoying the vibrant lifestyle of the Mediterranean.

Key Responsibilities

• Deliver premium customer support for a leading Retail (Online & Offline) brand via phone, chat, and email.
• Assist Danish-speaking customers with order inquiries, product information, and shipping status updates.
• Manage complex retail transactions and post-purchase support with professionalism and empathy.
• Resolve customer complaints efficiently to maintain high levels of brand satisfaction and loyalty.
• Maintain detailed records of retail interactions within our digital CRM database.
• Contribute to the continuous improvement of the retail customer experience by identifying service trends.
• Collaborate with international teams to ensure seamless service delivery across online and offline retail channels.

Requirements

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in the Retail (Online & Offline) industry.
• Excellent communication skills and a customer-centric mindset.
• Proficiency in computer systems and modern retail software applications.
• Ability to thrive in a remote work environment while based in Greece.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Securing one of our Danish-speaking jobs means embracing the incredible Mediterranean lifestyle that Greece is famous for. You will enjoy a climate defined by endless sunshine, allowing for a perfect work-life balance while you explore the ancient history and vibrant modern culture that make Greece a top-tier destination for international professionals.

Living in Greece offers an unparalleled quality of life, featuring world-renowned culinary experiences, scenic coastlines, and a welcoming community. As you settle into your new home, our relocation experts will ensure your transition is effortless, making your search for jobs in Greece both a professional milestone and a personal adventure.

How to Apply

Are you ready to elevate your career with this Danish Speaking Customer Agent For Retail Company position in Greece? Click "Apply Now" to submit your application and join our international community. We look forward to reviewing your profile. Best regards, the team at Mercier Consultancy Group.