Dutch Speaking IT Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading enterprises. We pride ourselves on delivering professional, bespoke staffing solutions that empower candidates to thrive in high-growth environments across the globe.

Job Overview

We are currently scouting for talented professionals to join our team for the Dutch Speaking IT Customer Experts position in Spain. This is a unique opportunity to advance your career in the IT industry while enjoying the vibrant lifestyle of Madrid, supported by our comprehensive relocation assistance.

Key Responsibilities

• Provide high-level technical support for IT software and hardware solutions to Dutch-speaking clients.
• Troubleshoot complex IT queries through email, chat, and phone channels with precision.
• Document technical incidents accurately to contribute to the continuous improvement of IT service protocols.
• Stay updated with the latest technological advancements to maintain the high service standards expected in the IT industry.
• Collaborate with international technical teams to resolve escalated software issues effectively.
• Ensure all interactions reflect the premium service quality of our client's brand.

Requirements

• Fluent in spoken Dutch.
• Conversational level of English.
• A service-minded personality ready to learn new things.
• Strong work ethic and a sense of responsibility toward your colleagues.
• Holder of an EU passport. (Not ID)
• Flexibility to work in 3 rotating shifts (morning, afternoon, and night).

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• A dedicated Relocation Experts team (Free Relocation Concierge)
• One-time €1,500 Relocation Bonus
• Monthly Performance Bonus
• On-site employment in Madrid, Spain
• Professional growth in the IT industry

Life in Spain

Embracing one of the most exciting jobs in Spain means immersing yourself in a culture renowned for its warmth, historic architecture, and world-class gastronomy. Living in Spain provides the perfect backdrop for a balanced lifestyle, featuring sunny weather and a vibrant social scene that welcomes international professionals with open arms.

Our relocation experts handle the logistics, ensuring your transition to Spain is seamless, from documentation to settling into your new accommodation. Experience the exceptional quality of life that has made Spain a premier destination for those seeking Dutch-speaking jobs abroad, all while building a successful career in the IT sector.

How to Apply

If you are ready to take the next step in your career and join a dynamic team as a Dutch Speaking IT Customer Expert, we invite you to apply now. Start your journey with Mercier Consultancy Group today and secure your future in one of Europe’s most thriving tech markets.