Dutch Speaking Customer Expert for Car Sharing

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating seamless professional transitions for those seeking high-impact careers in Europe’s most vibrant hubs.

Job Overview

We are currently sourcing exceptional talent for a Dutch Speaking Customer Expert for Car Sharing position in Spain. This is a unique opportunity to join the thriving tourism sector, helping travelers navigate modern mobility solutions within a dynamic, multicultural environment in Madrid.

Key Responsibilities

• Provide high-level assistance to international tourists utilizing car-sharing services across Europe.
• Ensure an exceptional customer experience by resolving booking inquiries and troubleshooting vehicle access via phone, email, and chat.
• Coordinate with local teams to ensure the car-sharing fleet remains operational for travelers.
• Maintain high quality and performance standards to hit individual and team-based KPIs in the tourism industry.
• Act as a brand ambassador, offering professional advice on local mobility regulations and services.
• Handle sensitive information with discretion while managing customer accounts efficiently.

Requirements

• Fluent in spoken Dutch.
• Conversational level of English.
• A service-minded personality ready to learn new things.
• Strong work ethic and a sense of responsibility toward your colleagues.
• Holder of an EU passport. (Not ID)
• Flexibility to work in 3 rotating shifts (morning, afternoon, and night).

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge service
• One-time €1,500 Relocation Bonus
• Monthly Performance Bonus
• On-site position in Madrid, Spain
• Career development within the international tourism sector

Life in Spain

Securing one of our Dutch-speaking jobs means embracing the vibrant lifestyle of Madrid. Spain is world-renowned for its sunny weather, rich history, and energetic cultural landscape, making it a perfect destination for those seeking a change of pace. When you accept a Dutch Speaking Customer Expert for Car Sharing position in Spain, you are choosing a country where the passion for life is matched only by the professional opportunities available in the tourism industry.

Living in Spain offers an unparalleled quality of life, featuring world-class gastronomy and a welcoming local community. With our comprehensive relocation support, your transition to Spain will be smooth and stress-free. Whether you are exploring the streets of the capital or enjoying the diverse scenery, our jobs in Spain provide the perfect balance between career growth and personal discovery.

How to Apply

If you are ready to elevate your career and embark on a new adventure, please click Apply Now to submit your application to our recruitment team. We look forward to guiding you through this exciting journey. Best regards from the team at Mercier Consultancy Group.