Italian Speaking Technical Support Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional international experiences.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Technical Support Customer Expert position in Greece. This role within the Customer Support Services industry offers a unique opportunity to provide high-level technical assistance for a major American manufacturer of data storage products, all while enjoying the vibrant lifestyle offered by jobs in Greece.

Key Responsibilities

• Provide comprehensive technical troubleshooting for customers via phone, email, and chat channels.
• Represent a global brand in the Customer Support Services industry by delivering excellence in every interaction.
• Answer complex product specification inquiries regarding data storage hardware and software.
• Maintain and foster solid, long-term customer relationships through proactive engagement.
• Perform accurate data entry tasks to ensure case management documentation is precise and up-to-date.
• Utilize diagnostic tools to resolve technical issues efficiently and effectively.
• Collaborate with internal teams to escalate and resolve complex technical queries.

Requirements

• Native or fluent Italian (spoken and written)
• Excellent communication skills in Italian
• Good command of English
• Hardware and software knowledge
• Advanced internet research skills
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our Italian-speaking jobs means embracing the stunning Mediterranean climate and the rich cultural history of Greece. Living in Athens offers a perfect blend of ancient heritage and modern convenience, making it one of the most desirable destinations for international professionals looking to balance work and leisure in Greece.

Beyond the career potential, you will enjoy a high quality of life, world-famous cuisine, and a welcoming local community. Our fully paid relocation package ensures that your transition to life in Greece is seamless, allowing you to focus on your new Italian Speaking Technical Support Customer Expert position in Greece from day one.

How to Apply

If you are ready to advance your career in the Customer Support Services industry, we invite you to take the next step. Click "Apply Now" to submit your application and join the Mercier Consultancy Group team on this exciting journey.

Best regards,
The Recruitment Team at Mercier Consultancy Group