Italian Speaking Cybersecurity Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking to excel in dynamic, global industries.

Job Overview

We are currently seeking a motivated professional for the Italian Speaking Cybersecurity Customer Expert position in Greece. This is a vital role within the cybersecurity industry, where you will provide critical support to users of high-end security products, ensuring a seamless and safe digital experience for clients globally.

Key Responsibilities

• Communicate effectively with customers via phone, chat, and email to provide premium support.
• Troubleshoot complex technical issues to maintain the highest standard of antivirus and software functionality.
• Manage and log all security-related cases within our internal tracking systems with precision.
• Ensure high levels of customer satisfaction by providing expert guidance on cybersecurity best practices.
• Act as a brand ambassador for top-tier multinational cybersecurity providers when interacting with the Italian-speaking market.
• Analyze reported system behaviors to identify and mitigate potential security threats for end-users.
• Maintain comprehensive records of technical resolutions to assist in continuous service improvement.

Requirements

• Fluency in Italian
• Very good communication skills in English
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
• Strong analytical thinking for problem-solving in the cybersecurity field
• Professional demeanor with a focus on delivering excellent customer service

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embrace the vibrant culture and Mediterranean climate of Greece, a stunning destination that offers a perfect balance between a demanding professional career and a relaxed coastal lifestyle. Securing one of these Italian-speaking jobs means you will be immersing yourself in the historic charm and modern energy that only Greece can provide, all while building your expertise in the cybersecurity sector.

Our relocation experts make your transition to Jobs in Greece effortless, allowing you to focus on enjoying the world-renowned cuisine and high quality of life that Greece is famous for. Join our team in Greece today and start an exciting new chapter in your professional journey with the full support of our concierge service.

How to Apply

If you are ready to elevate your career with the Italian Speaking Cybersecurity Customer Expert position in Greece, please click "Apply Now" to submit your application. We look forward to welcoming you to the team. Sincerely, the Recruitment Team at Mercier Consultancy Group.