French Speaking Customer Support Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, connecting top-tier talent with world-class organizations. As a leader in European staffing, we specialize in identifying exceptional candidates for the most sought-after career opportunities across the continent.

Job Overview

We are currently seeking a motivated professional for a French Speaking Customer Support Expert position in Greece. This role within the Customer Support Services industry offers a unique opportunity to provide high-level assistance for a leading VoIP and instant messaging platform, all while enjoying the vibrant culture of Athens.

Key Responsibilities

• Deliver high-quality assistance to users of an instant messaging and VoIP platform via email and chat.
• Ensure timely and accurate resolution of user inquiries while maintaining a professional tone.
• Strictly adhere to incident resolution procedures to ensure a seamless experience in the Customer Support Services sector.
• Enforce community content policies to maintain platform safety and integrity.
• Collaborate effectively within a fast-paced on-site environment in Athens.
• Proactively address complex user issues through detailed investigation and documentation.
• Participate in ongoing training to stay updated with platform features and support best practices.

Requirements

• Superior French verbal and written skills
• Very good English knowledge
• Experience in B2C environment
• Ability to work independently
• Problem-solving mindset

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of the many French-speaking jobs in Greece offers an unparalleled lifestyle. Greece is world-renowned for its stunning Mediterranean climate, rich historical heritage, and an enviable outdoor culture that invites you to explore its picturesque islands and lively city centers. Choosing one of our Jobs in Greece means you will be immersed in a land where ancient traditions meet modern living.

Beyond the career growth of a French Speaking Customer Support Expert position in Greece, you will enjoy a high quality of life, legendary culinary experiences, and a welcoming social environment. Our dedicated relocation concierge makes your transition to Greece seamless, ensuring that you can focus on enjoying the sunshine and the vibrant energy that only Greece can provide.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a beautiful Mediterranean setting, we invite you to click Apply Now to submit your application. We look forward to reviewing your credentials and welcoming you to the Mercier Consultancy Group network.