German Speaking Customer Support Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking to thrive within the competitive landscape of the Customer Support Services industry.

Job Overview

We are seeking a talented professional for a German Speaking Customer Support Expert position in Greece, based in the vibrant city of Athens. This is an exceptional opportunity to join a global leader in VoIP and instant messaging services, where you will provide high-quality, professional support to a diverse user base while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece programs.

Key Responsibilities

• Deliver high-quality support to users of a leading instant messaging and VoIP service via chat and email.
• Manage and resolve incoming customer tickets with precision and efficiency.
• Ensure strict adherence to internal content policies and quality standards.
• Multitask across various digital communication channels to maintain service level agreements.
• Maintain a deep understanding of platform features to provide accurate technical and account-related guidance.
• Collaborate with international team members to uphold the reputation of the service in the Customer Support Services industry.

Requirements

• Superior German verbal and written skills
• Very good English knowledge
• Experience in B2C environment
• Ability to work independently
• Problem-solving mindset

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our German-speaking jobs means embracing the breathtaking culture and history of Greece. With its world-renowned climate, stunning coastal landscapes, and a social scene that is second to none, Greece offers an unparalleled quality of life for professionals looking to combine their career growth with an extraordinary personal adventure.

Living in Greece provides the perfect balance between professional excellence and leisure, offering world-class cuisine and a welcoming local community. With our comprehensive relocation support, settling into your new life in Greece is seamless, ensuring you can fully enjoy everything this beautiful country has to offer from the moment you arrive.

How to Apply

If you are ready to advance your career as a German Speaking Customer Support Expert position in Greece, we invite you to take the next step. Click the "Apply Now" button to submit your application and join the Mercier Consultancy Group network of global talent. We look forward to reviewing your credentials.