Italian Speaking Technical Support Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting top-tier talent with world-class organizations, providing expert guidance for those seeking professional advancement through prestigious Italian-speaking jobs.

Job Overview

We are currently looking for a motivated professional to join our team in Athens for an Italian Speaking Technical Support Expert position in Greece. This role within the Customer Support Services industry offers the perfect blend of technical challenge and international career development in a vibrant, hybrid environment.

Key Responsibilities

• Provide high-level technical support for business customers utilizing Microsoft product suites.
• Troubleshoot complex technical inquiries across various communication channels within the Customer Support Services sector.
• Investigate the root causes of system issues to provide effective, long-term resolutions.
• Maintain professional business relationships with clients, ensuring high levels of satisfaction.
• Utilize technical expertise in Active Directory, Exchange, SharePoint, and Teams to resolve advanced queries.
• Escalate issues to senior departments when necessary, following established service level agreements.
• Document all technical interactions accurately within the internal knowledge management system.

Requirements

• Fluency in Italian
• Excellent communication skills in English
• Solid IT background
• 2-3 years helpdesk or system admin experience
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of the many available jobs in Greece means embracing a Mediterranean lifestyle known for its historical richness, vibrant culture, and sun-drenched climate. Living in Greece offers an unparalleled quality of life, allowing you to enjoy world-famous heritage sites during your time off.

Beyond the professional advantages, the relocation appeal of Greece is defined by its exceptional culinary scene and welcoming local communities. When you accept an Italian Speaking Technical Support Expert position in Greece with Mercier Consultancy Group, you are choosing a career-defining experience in a country that perfectly balances modern professional growth with a relaxed, high-quality social environment.

How to Apply

If you are ready to advance your career in the Customer Support Services industry and join our prestigious team, click the Apply Now button to submit your application. We look forward to hearing from you. Best regards, the team at Mercier Consultancy Group.