German Speaking Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating life-changing career opportunities, specializing in high-demand German-speaking jobs for candidates seeking international growth.

Job Overview

We are currently recruiting for a German Speaking Customer Support Representative position in Greece to support a prestigious global jewelry brand. This role is an excellent opportunity to advance your career within the Customer Support Services industry while enjoying the vibrant lifestyle of Southern Europe through our exclusive Jobs in Greece program.

Key Responsibilities

• Manage and resolve customer inquiries via inbound calls, emails, and live chat platforms.
• Provide expert assistance regarding product specifications, current jewelry collections, and brand services.
• Assist customers with order tracking, status updates, and secure payment processing.
• Troubleshoot billing queries and account-related issues to ensure a seamless customer journey.
• Offer professional promotional support by educating clients on current brand offers and loyalty incentives.
• Maintain high levels of customer satisfaction through empathetic and efficient communication.
• Document all interactions accurately within the internal Customer Support Services database.

Requirements

• Excellent command of German
• Good knowledge of English
• Computer knowledge
• Ability to multitask
• Strong interpersonal skills tailored for the Customer Support Services sector

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career path in Greece offers an unparalleled quality of life, defined by its Mediterranean climate, ancient culture, and welcoming local communities. When you secure one of our German-speaking jobs, you gain access to the breathtaking landscapes of Greece, where sunshine and history meet modern urban living.

Living in Greece means indulging in world-renowned cuisine and experiencing a relaxed yet fulfilling lifestyle. With our dedicated relocation support, moving to Greece is a seamless transition, allowing you to focus on your professional development within the Customer Support Services industry while embracing all that the beautiful landscape of Greece has to offer.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a stunning location, we invite you to apply now. Please submit your application, and a representative from Mercier Consultancy Group will reach out to discuss this exciting opportunity further.