Finnish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, connecting top-tier talent with world-class organizations across Europe. We specialize in sourcing professionals for high-impact roles, ensuring seamless career transitions and exceptional service standards within the global Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for a Finnish Speaking Customer Support Specialist position in Greece, based in the vibrant city of Athens. This role within the Customer Support Services industry focuses on managing device protection claims and providing technical and administrative assistance to our Finnish-speaking clientele.

Key Responsibilities

• Manage and process device protection claims and repair requests with high accuracy.
• Provide expert guidance to customers regarding service policies and procedures.
• Handle all incoming inquiries with empathy and professional decorum.
• Maintain precise customer records and documentation within our digital management platforms.
• Adhere strictly to corporate policies, industry regulations, and data protection standards.
• Collaborate with international teams to ensure a consistent, high-quality customer experience.
• Identify opportunities to improve service delivery within the Customer Support Services sector.

Requirements

• Excellent Finnish skills
• Good English language skills
• Communication skills
• Attention to detail
• Problem-solving mindset

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of our Finnish-speaking jobs means immersing yourself in the rich culture, history, and Mediterranean climate that Greece is famous for. Living in Greece offers a unique blend of ancient heritage and modern European lifestyle, providing an unparalleled environment for personal and professional growth while pursuing jobs in Greece.

Our candidates enjoy a high quality of life, world-renowned gastronomy, and a welcoming local community. By choosing this Finnish Speaking Customer Support Specialist position in Greece, you are not just accepting a job; you are choosing an adventure in a country where the sun shines bright and the professional opportunities are endless. Join the many expatriates who have found a home in Greece and start your next chapter with us today.

How to Apply

If you are ready to elevate your career and experience life in Athens, we invite you to submit your application for this exciting opportunity. Please click "Apply Now" to join the Mercier Consultancy Group team and secure your future in the global Customer Support Services industry. We look forward to reviewing your profile!