German Speaking Swiss German Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking prestigious German-speaking jobs within the global Customer Support Services industry.

Job Overview

We are currently searching for a talented individual to fill the German Speaking Swiss German Customer Support Specialist position in Greece. In this role, you will provide premium support for a world-leading manufacturer of domestic appliances, ensuring that every customer interaction reflects excellence and efficiency.

Key Responsibilities

• Deliver high-quality assistance to customers via email, chat, and phone channels.
• Provide expert guidance on the usage and maintenance of premium domestic appliances.
• Resolve technical inquiries and troubleshoot product-related issues with precision.
• Process refund and exchange requests in accordance with company policy.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Collaborate with international teams to optimize service delivery processes.
• Document customer interactions accurately within the internal Customer Support Services database.
• Uphold the brand reputation by maintaining a positive and solution-oriented attitude.

Requirements

• Native or fluent German (spoken and written)
• High level of fluency in Swiss German
• Good communication skills in English
• Comfortable with basic technology tools
• Valid EU passport (mandatory)
• Proven ability to work in a dynamic customer service environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of the many available jobs in Greece offers an unparalleled lifestyle characterized by Mediterranean sunshine, rich history, and vibrant culture. Living in Greece provides the perfect backdrop for a professional journey, with its warm climate and welcoming locals making it an ideal destination for those seeking a balanced, high-quality life in Greece.

Beyond the professional advantages, the relocation experience to Greece is made seamless through our concierge support. Whether you are enjoying the world-renowned cuisine or exploring the stunning coastal landscapes, you will find that relocating to Greece is a life-changing decision that combines career growth with a fantastic quality of life in Greece.

How to Apply

If you are ready to take the next step in your career and join our team in Thessaloniki, we invite you to click "Apply Now" to submit your application. We look forward to reviewing your profile and welcoming you to Mercier Consultancy Group.