Catalan Speaking Video Streaming Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations in the BPO and outsourcing sectors. We pride ourselves on delivering exceptional career opportunities that combine professional growth with unique cultural experiences, making us a leader in staffing for international markets.

Job Overview

We are currently seeking a motivated professional for a Catalan Speaking Video Streaming Customer Expert position in Greece. In this role, you will be the frontline representative for a global streaming giant, ensuring that subscribers receive world-class support within an innovative outsourcing environment.

Key Responsibilities

• Provide comprehensive support to subscribers via chat and phone, addressing streaming service inquiries.
• Assist customers with platform navigation, account management, and technical troubleshooting.
• Resolve billing and payment-related questions with accuracy and efficiency.
• Maintain a high standard of customer satisfaction in a fast-paced BPO environment.
• Document customer interactions within the internal database to ensure quality control.
• Collaborate with global teams to identify and escalate complex streaming platform issues.
• Contribute to the positive and diverse culture of our international outsourcing operations.

Requirements

• Excellent Catalan language skills
• B2+ English knowledge
• Problem-solving skills
• Ability to thrive in a customer-centric outsourcing environment
• Strong communication and interpersonal capabilities

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Securing one of our Catalan-speaking jobs means embracing the vibrant lifestyle of Greece. Whether you are wandering through the historic streets of Athens or enjoying the Mediterranean sunshine, living in Greece offers an unparalleled quality of life. This is your chance to advance your career while exploring the rich culture and history that only Greece can provide.

We simplify your transition with our dedicated concierge service, ensuring that your move to Greece is seamless and stress-free. From the world-renowned Mediterranean cuisine to the welcoming local community, relocating to Greece is a life-changing adventure. Join the many professionals finding success in Jobs in Greece and take the next step in your career journey.

How to Apply

If you are ready to start your journey in a rewarding Catalan Speaking Video Streaming Customer Expert position in Greece, we encourage you to click Apply Now. Join the ranks of satisfied professionals at Mercier Consultancy Group and let us help you reach your full potential.