Polish Speaking Consumer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class opportunities in the outsourcing (BPO) sector. We pride ourselves on facilitating career growth by placing skilled professionals in high-impact roles at industry-leading organizations across Europe.

Job Overview

We are currently looking for a motivated candidate for the Polish Speaking Consumer Support Specialist position in Greece. This role offers the perfect blend of a high-growth career in the outsourcing industry and the vibrant lifestyle of Athens, making it one of the most attractive Polish-speaking jobs available for those seeking international experience.

Key Responsibilities

• Serve as the primary point of contact for consumer inquiries regarding tobacco products within a fast-paced BPO environment.
• Manage diverse customer interactions across multiple channels, including phone, email, and live chat.
• Ensure a seamless and high-quality customer experience by addressing concerns with professionalism and efficiency.
• Provide accurate, up-to-date product information to consumers to maintain brand standards.
• Maintain detailed documentation of consumer interactions in the internal CRM systems.
• Collaborate with internal teams to resolve complex customer issues promptly.
• Participate in regular feedback sessions to enhance service delivery and operational quality.

Requirements

• Fluent Polish
• Very good English
• Communication skills
• Problem-solving mentality
• Tech savviness

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Securing one of our jobs in Greece means embracing a life defined by Mediterranean sunshine, ancient history, and a modern, vibrant social scene. Whether you are exploring the historic streets of Athens or enjoying the beautiful coastline, Greece offers a unique cultural backdrop that enhances your professional experience in the BPO industry.

Living in Greece provides an unparalleled quality of life, featuring world-renowned culinary experiences and a warm, welcoming community. With our comprehensive relocation support, your transition to your new life in Greece will be seamless, allowing you to focus on your new Polish Speaking Consumer Support Specialist position in Greece from day one.

How to Apply

If you are ready to take the next step in your career and join a leading team in the outsourcing sector, click the Apply Now button to submit your application. We look forward to hearing from you and helping you start your journey in Athens. Sincerely, Mercier Consultancy Group.