Italian Speaking Consumer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO specialist, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional lifestyle changes.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Consumer Expert position in Greece, focusing on delivering premium support for a global brand. This role is a fantastic opportunity to join the thriving Customer Support Services sector while enjoying the vibrant culture and professional landscape of Athens.

Key Responsibilities

• Provide high-quality consumer support services for a prestigious global brand via phone, email, and chat.
• Manage and resolve consumer inquiries with a professional, solution-oriented approach.
• Maintain accurate records of consumer interactions within the internal support database.
• Collaborate with team members to ensure consistent service quality and brand excellence.
• Stay updated on product knowledge to provide accurate and relevant information to consumers.
• Navigate multiple digital tools and software platforms to troubleshoot and resolve issues efficiently.
• Contribute to a positive team environment while meeting service-level agreements within the Customer Support Services department.

Requirements

• Fluency in Italian
• Very good use of English
• Communication skills
• Problem-solving mentality
• Tech savviness

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)

Life in Greece

Choosing to pursue one of our Italian-speaking jobs in Greece means embracing a life of historic beauty, sun-drenched landscapes, and a Mediterranean lifestyle that is second to none. Greece offers a unique blend of ancient tradition and modern metropolitan energy, making it an ideal destination for those looking to expand their professional horizons while enjoying a superior quality of life. As you settle into your new life in Greece, you will find a welcoming atmosphere and a vibrant social scene that makes every day an adventure.

Our commitment to you goes beyond finding the right professional fit; we ensure your transition to Greece is seamless and stress-free. With our dedicated relocation support, you can focus on enjoying the world-class culinary scene and the breathtaking geography that makes Greece a global favorite. Whether you are exploring the Acropolis or relaxing on a nearby beach, the experience of working in Greece is truly life-changing. Discover why so many professionals choose our Italian-speaking jobs in Greece for their next career milestone.

How to Apply

If you are ready to take the next step in your career and join a leading team in the Customer Support Services industry, we invite you to apply now. Join us in Athens and start your new journey today. We look forward to reviewing your application.

Best regards,
The Recruitment Team at Mercier Consultancy Group