German Speaking Consumer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional lifestyle experiences in the most vibrant cities across the continent.

Job Overview

We are currently seeking talented professionals for a German Speaking Consumer Expert position in Greece, based in the heart of Athens. This role within the Customer Support Services industry places you as the primary brand ambassador for a leading tobacco and vaping company, where you will provide elite support to German-speaking consumers.

Key Responsibilities

• Act as the primary point of contact for consumers via phone, email, and live chat within the Customer Support Services sector.
• Provide expert guidance and resolutions regarding product-related inquiries to ensure total consumer satisfaction.
• Maintain a deep understanding of product specifications and brand guidelines to deliver professional, accurate information.
• Navigate multiple digital platforms and internal databases to document consumer interactions efficiently.
• Collaborate within a multicultural, state-of-the-art office environment to meet team performance targets.
• Escalate complex issues to senior management when necessary while maintaining a high level of service standards.
• Contribute to the ongoing success of this German Speaking Consumer Expert position in Greece by delivering excellence in every interaction.

Requirements

• Fluency in German
• Very good use of English
• Communication skills
• Problem-solving mentality
• Tech savviness
• Native or fluent German (spoken and written)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of our many German-speaking jobs in Greece means more than just a career move; it is a lifestyle upgrade. With over 300 days of sunshine, Greece offers a unique blend of ancient history, Mediterranean cuisine, and a vibrant nightlife that makes it one of the most desirable destinations for expats. Relocating to Greece provides the perfect balance of professional development and a relaxed, sun-drenched quality of life.

Our comprehensive relocation package ensures that your transition to life in Greece is seamless. Whether you are exploring the historic streets of Athens or enjoying local delicacies at a coastal taverna, you will find that Greece is a welcoming, modern hub for professionals. Join our team today and discover why so many people choose to build their future with jobs in Greece.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in Athens, we invite you to apply now. Your future as a German Speaking Consumer Expert awaits. Click the button below to submit your application to the team at Mercier Consultancy Group.