French Speaking Consumer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-impact opportunities across Europe. As a leader in the BPO and staffing industry, we pride ourselves on facilitating career growth while providing seamless, supported transitions for professionals seeking to advance their careers through exceptional French-speaking jobs.

Job Overview

We are currently seeking a dedicated individual for our French Speaking Consumer Expert position in Greece. In this vital customer support services role, you will serve as the primary brand ambassador, providing world-class assistance to consumers while enjoying the vibrant lifestyle that comes with one of the most sought-after jobs in Greece.

Key Responsibilities

• Act as the primary point of contact for French-speaking consumer inquiries regarding tobacco and vaping product lines.
• Manage high-volume consumer interactions professionally via phone, email, and live chat channels.
• Ensure a seamless and personalized experience for every customer within the customer support services sector.
• Resolve complex consumer issues and technical queries with empathy and efficiency.
• Maintain detailed records of customer interactions within our CRM systems.
• Contribute to the ongoing success of our customer support services by meeting defined satisfaction KPIs.
• Collaborate with cross-functional teams to escalate and resolve recurring product-related concerns.

Requirements

• Fluency in French
• Very good use of English
• Communication skills
• Problem-solving mentality
• Tech savviness
• Professional demeanor suited for the high-standards of the customer support services industry.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing to accept a French Speaking Consumer Expert position in Greece means choosing a lifestyle defined by sunshine, history, and Mediterranean charm. Living in Greece offers an unparalleled work-life balance, where you can explore ancient landmarks on the weekends and enjoy the world-renowned climate that makes Greece a top destination for expatriates.

Beyond the professional benefits, the quality of life in Greece is exceptional, characterized by incredible cuisine, a welcoming culture, and a relaxed pace of life. We ensure your transition to Greece is stress-free with our dedicated concierge services, allowing you to settle in and start enjoying everything that living in Greece has to offer immediately.

How to Apply

If you are ready to elevate your career and experience the best of Europe, we invite you to apply for this French Speaking Consumer Expert position in Greece. Please click the Apply Now button to start your journey with Mercier Consultancy Group today. We look forward to welcoming you to our team.