Spanish Speaking Consumer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating life-changing career moves for professionals seeking high-impact roles in the Customer Support Services industry.

Job Overview

We are currently recruiting for a Spanish Speaking Consumer Support Specialist position in Greece, representing a global leader in the premium tobacco and vaping sector. This is a unique opportunity to join one of the most sought-after Spanish-speaking jobs in the industry, offering a professional growth path in the vibrant hub of Athens.

Key Responsibilities

• Manage high-volume consumer inquiries across multiple channels including phone, email, and live chat.
• Represent a leading global brand within the Customer Support Services industry with professionalism and deep product knowledge.
• Ensure an exceptional consumer experience by addressing feedback, resolving technical issues, and providing accurate guidance.
• Maintain comprehensive records of consumer interactions within the internal CRM systems.
• Collaborate with international teams to optimize support workflows and maintain service level agreements.
• Translate consumer insights into constructive feedback for internal quality improvement programs.
• Adhere to all safety and compliance regulations inherent to the tobacco and vaping product sector.

Requirements

• Fluency in Spanish
• Very good use of English
• Communication skills
• Problem-solving mentality
• Professional demeanor suitable for the Customer Support Services industry

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of our many jobs in Greece means stepping into a lifestyle defined by sunshine, ancient history, and a modern, Mediterranean pace of life. As you settle into your Spanish Speaking Consumer Support Specialist position in Greece, you will find that the local culture is incredibly welcoming, offering a perfect harmony between professional challenges and leisure activities under the bright Aegean sky.

Athens is a global destination that offers an unparalleled quality of life, featuring world-renowned gastronomy and a thriving nightlife. Relocating to Greece is made seamless by our dedicated support team, ensuring that you can focus on enjoying the rich culture and historic beauty that makes Greece such a compelling place for international professionals to build their careers.

How to Apply

If you are ready to elevate your career with this outstanding opportunity in the Customer Support Services industry, we invite you to apply now and join our growing team. Mercier Consultancy Group is eager to review your application and guide you through the next steps of your professional journey.