Italian Speaking Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating life-changing career transitions for professionals seeking high-impact Italian-speaking jobs across Europe.

Job Overview

We are currently seeking a motivated individual for an Italian Speaking Customer Support Representative position in Greece to represent a prestigious, world-renowned luxury jewelry brand. This role within the Customer Support Services industry offers a unique opportunity to provide premium assistance while enjoying the vibrant lifestyle that comes with pursuing one of the most exciting jobs in Greece.

Key Responsibilities

• Provide high-quality support to customers of a major luxury jewelry brand regarding order inquiries and product information.
• Manage billing queries and payment-related issues with professionalism and precision.
• Assist customers with active promotions, loyalty programs, and seasonal campaigns via phone, email, and chat.
• Maintain accurate records of customer interactions within the internal Customer Support Services database.
• Adhere to quality assurance standards to ensure a premium brand experience for every client.
• Collaborate with team members to resolve complex issues efficiently within a fast-paced environment.
• Maintain flexibility to work rotating shifts to ensure consistent coverage for our international clientele.

Requirements

• Excellent Italian
• Good English
• Computer literacy
• Multitasking skills
• Interpersonal skills
• Native or fluent Italian (spoken and written)
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing the Mediterranean lifestyle in Greece is the perfect way to elevate your professional and personal life. With its world-famous historical landmarks, stunning coastal landscapes, and a climate that boasts over 300 days of sunshine, Greece provides an unparalleled setting for those taking on this Italian Speaking Customer Support Representative position in Greece.

Beyond the workplace, you will find that living in Greece offers an incredible quality of life, marked by rich culinary traditions and a welcoming local culture. Our comprehensive relocation support ensures that your move to Greece is seamless, allowing you to focus on enjoying the beauty and history that make Greece a premier destination for expatriates worldwide.

How to Apply

If you are ready to advance your career with one of the top Italian-speaking jobs in the industry, we invite you to take the next step. Click "Apply Now" to submit your application and join the Mercier Consultancy Group team today. We look forward to welcoming you to our community.