German Speaking Customer Service Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we specialize in facilitating international career moves for professionals seeking high-impact roles in the Customer Support Services industry.

Job Overview

We are currently looking for a motivated professional to fill the German Speaking Customer Service Expert position in Greece. In this role, you will represent a premium household appliance brand, providing elevated support and technical guidance to clients while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece programs.

Key Responsibilities

• Deliver high-quality assistance to customers regarding premium household appliance inquiries.
• Resolve technical issues efficiently through multiple communication channels, including phone, email, and chat.
• Maintain accurate customer records within the CRM system to ensure seamless service delivery.
• Uphold the brand's reputation for excellence by providing empathetic and professional support in German.
• Proactively troubleshoot product-related queries to ensure a superior user experience.
• Collaborate with internal departments within the Customer Support Services industry to escalate and resolve complex cases.
• Stay updated on the latest product specifications and service protocols to provide accurate, reliable information.

Requirements

• High level of fluency in German
• Great knowledge of English
• Exceptional communication skills
• Problem-solving mentality
• Tech-savviness
• Ability to work effectively in a hybrid, international environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of our German-speaking jobs means embracing a life of sunshine, history, and vibrant culture. Greece offers an unparalleled quality of life, where ancient traditions blend seamlessly with modern coastal living, making it one of the most sought-after destinations for professionals looking for a change of pace in Greece.

Beyond the career growth, living in Greece allows you to experience world-renowned cuisine and a welcoming social atmosphere. With our full relocation support, your transition to your new life in Greece will be smooth and stress-free, ensuring you are fully supported while you excel in your new Customer Speaking Customer Service Expert position in Greece.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a beautiful Mediterranean setting, we invite you to click Apply Now to submit your application. We look forward to hearing from you and helping you start your journey with Mercier Consultancy Group.