Chinese (Mandarin) Speaking Cybersecurity Customer Support Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to bridging top-tier talent with world-leading organizations. We pride ourselves on delivering bespoke career solutions that empower professionals to thrive in new, exciting environments, such as our high-demand Chinese (Mandarin)-speaking jobs.

Job Overview

We are currently seeking a talented individual for the Chinese (Mandarin) Speaking Cybersecurity Customer Support Consultant position in Greece. This specialized role offers the unique opportunity to provide expert technical assistance for global leaders in the cybersecurity industry, all while enjoying the lifestyle benefits of being based in Europe.

Key Responsibilities

• Provide expert technical help-desk support for global cybersecurity and antivirus software clients.
• Communicate effectively with users in Mandarin to resolve complex security and software inquiries.
• Troubleshoot technical issues across PC, Mac, and mobile platforms to maintain optimal security posture.
• Log and manage support cases in the ticketing system to ensure accurate tracking and documentation.
• Ensure high-quality service standards are maintained while addressing user concerns.
• Maintain comprehensive knowledge of cybersecurity threats and software-specific solutions.
• Collaborate with international teams to deliver seamless technical assistance in the cybersecurity sector.

Requirements

• Fluency in Chinese Mandarin
• Good English skills
• Knowledge of Antivirus and Firewall products
• OS and networking fundamentals
• Experience in technical troubleshooting
• Must be currently residing in or willing to relocate to Greece for this remote-based role.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career path with our Jobs in Greece program allows you to immerse yourself in a country defined by its breathtaking Mediterranean climate, rich cultural heritage, and vibrant lifestyle. Living in Greece provides an unparalleled balance between professional growth in the tech sector and the relaxed, sun-drenched pace of European life.

Beyond the career advancement of the Chinese (Mandarin) Speaking Cybersecurity Customer Support Consultant position in Greece, you will enjoy world-renowned cuisine, historic landmarks, and a welcoming community. Our comprehensive relocation support ensures that your move to Greece is seamless, allowing you to focus on your new life and career in this beautiful nation.

How to Apply

If you are ready to elevate your career in the cybersecurity industry while experiencing the beauty of the Mediterranean, we invite you to apply now. Join Mercier Consultancy Group and take the next step in your professional journey today.