French Speaking Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in sourcing multilingual professionals for premier French-speaking jobs, ensuring our candidates find long-term career success in high-growth environments.

Job Overview

We are currently seeking a talented individual for a French Speaking Customer Expert position in Greece, based in the heart of Athens. This role within the customer support services industry offers the unique opportunity to provide premium, high-value support for a prestigious global motorcycle brand, combining your linguistic expertise with a professional passion for excellence.

Key Responsibilities

• Deliver exceptional, high-quality customer support services to a global client base for a premium motorcycle brand.
• Act as the primary point of contact for high-value clients, ensuring a sophisticated and professional service experience.
• Effectively troubleshoot technical services and address client inquiries with empathy and efficiency.
• Gather and document client feedback to contribute to the ongoing improvement of support service standards.
• Maintain accurate records of customer interactions utilizing specialized CRM software.
• Collaborate with international team members to maintain high service levels within the customer support services sector.
• Navigate complex inquiries with a focus on brand loyalty and client satisfaction.

Requirements

• Excellent French language skills
• Very good English communication skills
• Experience in customer service
• Good computer literacy
• Knowledge of MS Excel
• Background in luxury service or premium brand support is highly preferred
• Familiarity with modern CRM software systems

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career through one of our jobs in Greece allows you to experience the unparalleled Mediterranean lifestyle. As a hub for professionals, Greece offers a stunning blend of ancient history and vibrant modern culture, all under a sun-drenched sky that makes life in Greece truly exceptional.

Beyond the professional growth, you will enjoy world-renowned cuisine, a welcoming local community, and a high quality of life. Our comprehensive relocation support ensures that your move to Greece is seamless, allowing you to settle into your new home and enjoy everything that living in Greece has to offer.

How to Apply

If you are ready to advance your career with this French Speaking Customer Expert position in Greece, we invite you to submit your application today. Join our international community and take the next step in your professional journey with Mercier Consultancy Group. Click "Apply Now" to start your adventure.