Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with industry-leading organizations across Europe. We pride ourselves on our boutique approach, ensuring that every professional placement we facilitate creates long-term value for both the candidate and our prestigious global partners.

Job Overview

We are currently seeking a dedicated professional for a Customer Expert position in Greece, supporting a global leader in the logistics and supply chain sector. This role offers the perfect opportunity for those searching for English-speaking jobs to excel in a dynamic environment while managing critical global transit inquiries on-site in Athens.

Key Responsibilities

• Manage inbound calls and digital interactions to provide premium support for logistics and supply chain operations.
• Oversee package tracking inquiries, ensuring accurate and timely information for all global clients.
• Process claims and resolve service-related challenges to maintain high standards of logistics efficiency.
• Assist customers with billing inquiries related to shipping services and supply chain management.
• Provide technical support to users navigating logistics software and tracking systems.
• Maintain professional communication standards while navigating multiple platforms within the logistics supply chain ecosystem.
• Contribute to a high-performance environment by achieving service level agreements in a fast-paced setting.

Requirements

• Native or fluent English (spoken and written)
• Valid EU passport (mandatory)
• Excellent English language skills
• Strong communication skills
• Problem-solving skills
• Familiarity with digital tools
• Multitasking ability

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our open jobs in Greece means embracing an unparalleled Mediterranean lifestyle. With year-round sunshine, vibrant coastal scenery, and a rich historical tapestry, Greece offers the perfect backdrop for personal and professional growth. Employees living in Athens find themselves at the heart of European culture, enjoying world-class cuisine and a warm, inviting social atmosphere.

Beyond the professional benefits, the quality of life in Greece is truly exceptional, offering an accessible cost of living combined with modern urban amenities. By securing this Customer Expert position in Greece, you will join a welcoming international community that thrives in one of the most beautiful locations in the world. Experience the unique charm of Greece firsthand while building a career within the global logistics and supply chain industry.

How to Apply

If you are ready to take the next step in your career with a leading firm, we encourage you to click Apply Now to submit your application. Our team at Mercier Consultancy Group looks forward to reviewing your credentials and assisting you on your professional journey.