Italian Speaking Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating life-changing career transitions and helping professionals secure rewarding positions in some of the most vibrant business hubs across Europe.

Job Overview

We are currently searching for an exceptional professional to join our team for an Italian Speaking Customer Expert position in Greece. This role offers a unique opportunity to represent a leading Swiss telecommunications brand, providing expert support and high-quality service while enjoying a fantastic lifestyle in the heart of Athens among many other Italian-speaking jobs.

Key Responsibilities

• Deliver premium support to customers of a leading Swiss telecommunications brand via phone, chat, and email.
• Assist clients with inquiries regarding mobile, fiber, and internet service subscriptions.
• Provide guidance on billing questions, account management, and service plan optimizations.
• Perform remote technical troubleshooting to resolve connectivity or hardware issues for telecommunications users.
• Maintain high levels of customer satisfaction by providing empathetic and efficient solutions.
• Stay updated on the latest telecommunications products and service offerings to provide accurate information.
• Collaborate with internal teams to escalate complex technical concerns appropriately.

Requirements

• Fluency in Italian
• Good command of English
• Strong communication skills
• Problem-solving skills
• Computer literacy

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)

Life in Greece

Embarking on one of the many available jobs in Greece means embracing a Mediterranean lifestyle known for its sun-drenched climate, historic landmarks, and vibrant social culture. Athens serves as a breathtaking backdrop for your professional growth, offering a blend of ancient tradition and a modern, bustling city atmosphere that makes it a highly desirable location for international talent.

When you accept this Italian Speaking Customer Expert position in Greece, you gain access to an unparalleled quality of life, featuring world-class Mediterranean cuisine and a welcoming community. Moving to Greece is made seamless by our comprehensive support, allowing you to focus on building a successful career in the telecommunications sector while you enjoy everything this beautiful country has to offer.

How to Apply

If you are ready to advance your career in the telecommunications industry with a premier organization, we invite you to take the next step. Click "Apply Now" to submit your application and join our growing team in Athens. We look forward to hearing from you. Professional regards, the team at Mercier Consultancy Group.