German Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. We specialize in facilitating prestigious opportunities, including exclusive German-speaking jobs, by providing candidates with comprehensive support and career guidance as they pursue their professional aspirations abroad.

Job Overview

We are currently seeking a motivated professional for a German Speaking Customer Service Representative position in Greece to support a premier Swiss telecommunications brand. This is a unique opportunity to launch your career in the vibrant telecommunications industry while enjoying one of the most comprehensive relocation packages available for jobs in Greece.

Key Responsibilities

• Act as the primary point of contact for customers in Switzerland, providing expert assistance regarding mobile, internet, and fiber services.
• Perform technical troubleshooting to resolve connectivity and hardware issues within the telecommunications sector.
• Address and clarify complex billing inquiries with accuracy and professionalism.
• Guide customers through current service offerings, upgrades, and promotional packages to ensure they receive maximum value.
• Maintain detailed and accurate logs of customer interactions within our CRM systems.
• Collaborate with internal teams to escalate complex technical requests while maintaining high service standards.
• Uphold the brand’s reputation for excellence by delivering a seamless, high-quality support experience.

Requirements

• Fluency in German
• Good command of English
• Strong communication skills
• Problem-solving skills
• Customer-centric mindset
• Native or fluent German (spoken and written)
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing a professional role in Greece offers an unparalleled lifestyle characterized by Mediterranean sunshine, historic culture, and a relaxed pace of life. Whether you are exploring the ancient landmarks or enjoying the coastal beauty, living in Greece provides a perfect balance between a high-energy career in the telecommunications industry and a world-class leisure experience.

Our relocation support ensures your transition to Greece is seamless, allowing you to focus on your new role immediately. From the exceptional Mediterranean cuisine to the welcoming local community, moving to Greece is a life-changing adventure that fosters personal growth alongside professional development.

How to Apply

If you are ready to advance your career as a German Speaking Customer Service Representative with a firm that values your expertise, we invite you to click 'Apply Now' to submit your application. We look forward to guiding you through your journey with Mercier Consultancy Group.