French Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As we continue to facilitate professional growth through high-profile jobs in Greece, we pride ourselves on our commitment to excellence, integrity, and career advancement.

Job Overview

We are seeking a talented professional for the French Speaking Customer Service Representative position in Greece, representing a prestigious Swiss telecommunications provider. This role is a fantastic opportunity for individuals seeking French-speaking jobs that combine high-level customer interaction with the technical excitement of the telecommunications industry.

Key Responsibilities

• Manage and resolve customer inquiries regarding mobile, internet, and fiber connection services.
• Provide expert support for billing queries and account management to our Swiss client base.
• Perform technical troubleshooting for connectivity issues via phone, ensuring a seamless user experience.
• Identify opportunities to upsell and cross-sell telecommunications service packages to existing customers.
• Maintain detailed and accurate logs of customer interactions within the company database.
• Uphold the brand’s reputation by delivering professional and empathetic service at all times.
• Stay updated on the latest telecommunications product offerings to provide accurate information to users.

Requirements

• Fluency in French
• Good command of English
• Strong communication skills
• Problem-solving skills
• Customer-centric mindset

What We Offer

• Competitive Monthly Salary
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)

Life in Greece

Embrace the vibrant culture and Mediterranean sun by securing one of the most sought-after jobs in Greece. Living in Greece offers an unparalleled quality of life, where ancient history meets modern coastal living, providing a perfect backdrop for your career progression in this exciting French Speaking Customer Service Representative position in Greece.

Beyond the professional benefits of working in Greece, you will enjoy world-renowned cuisine, stunning landscapes, and a warm, welcoming community. Our relocation support ensures your transition to life in Greece is smooth and stress-free, allowing you to focus on settling into your new career and home with ease.

How to Apply

Are you ready to take the next step in your career with one of the most rewarding French-speaking jobs on the market? Click "Apply Now" to submit your application and join the Mercier Consultancy Group network today. We look forward to guiding you through this exciting transition.

Best regards,
The Recruitment Team at Mercier Consultancy Group