Russian Speaking Customer Support and Tech Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations in the BPO sector. We specialize in placing professionals into high-impact roles, ensuring that both our candidates and our global partners thrive through strategic human capital development.

Job Overview

We are currently sourcing candidates for a Russian Speaking Customer Support and Tech Specialist position in Greece within the dynamic outsourcing industry. This hybrid role is perfect for professionals seeking to advance their careers while providing exceptional technical and service support to a global client base, contributing to one of the most exciting Russian-speaking jobs currently available in the region.

Key Responsibilities

• Deliver high-quality technical support and customer service via telephone, email, and chat within a fast-paced BPO environment.
• Analyze complex data sets to ensure strict compliance with digital safety and quality standards.
• Resolve technical inquiries effectively, serving as the primary point of contact for Russian-speaking users.
• Collaborate with international teams to maintain service excellence and meet defined performance KPIs.
• Document all interactions accurately within the company’s internal CRM and technical ticketing systems.
• Identify opportunities for service improvement and process optimization in outsourcing operations.
• Contribute to the success of diverse digital projects, ensuring a seamless user experience across all digital channels.

Requirements

• Fluency in Russian
• Very good command of English
• Communication skills
• Tech savviness
• Customer-oriented mindset
• Strong analytical capabilities to thrive in outsourcing project environments.
• Ability to commit to a hybrid working arrangement in Athens.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Hybrid Work Model (mix of on-site and remote)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of the many available jobs in Greece offers an unparalleled lifestyle. Greece is renowned for its world-class Mediterranean climate, ancient history, and a vibrant social culture that makes it one of the most desirable locations for international professionals. Living in Greece allows you to enjoy sun-drenched coastlines and an energetic city life in Athens during your downtime.

Beyond the career growth, relocating to Greece offers a unique chance to immerse yourself in a culture famous for its hospitality and legendary culinary scene. As you build your career in Greece, you will find that the high quality of life makes it the perfect place to balance professional excellence with personal fulfillment. Join us and discover why so many choose to pursue their professional journey in Greece.

How to Apply

If you are ready to take the next step in your career with this Russian Speaking Customer Support and Tech Specialist position in Greece, please click the "Apply Now" button below to submit your application. We look forward to reviewing your credentials. Best regards, the team at Mercier Consultancy Group.