Portuguese Speaking Customer Support and Tech Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading outsourcing firms. As experts in the outsourcing industry, we specialize in identifying high-caliber professionals for key positions across Europe, ensuring sustainable growth and operational excellence for our clients.

Job Overview

We are currently seeking candidates for a Portuguese Speaking Customer Support and Tech Specialist position in Greece. This hybrid role within the BPO industry offers a unique opportunity to provide expert support, manage digital trust initiatives, and engage in meaningful client interactions while living in the vibrant city of Athens.

Key Responsibilities

• Deliver high-quality customer experience through phone, email, and chat channels.
• Resolve technical inquiries and assist business partners within a fast-paced outsourcing environment.
• Analyze complex data sets to support large-scale AI development projects.
• Contribute to cybersecurity and compliance initiatives to protect sensitive digital ecosystems.
• Maintain accurate logs and documentation for all customer interactions in accordance with BPO standards.
• Collaborate with cross-functional teams to identify and implement service improvements.
• Ensure all service-level agreements (SLAs) are met with precision and professionalism.

Requirements

• Fluency in Portuguese
• Very good command of English
• Communication skills
• Tech savviness
• Customer-oriented mindset
• Ability to thrive in a multicultural BPO environment

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embark on an exciting journey by securing one of the most sought-after Portuguese-speaking jobs in Greece. Athens offers an unparalleled lifestyle, blending ancient history with a modern Mediterranean culture, perfect for those looking to enjoy sunshine year-round while building their career in the BPO industry. Living in Greece provides an excellent balance of personal adventure and professional development.

From the world-renowned culinary scene to the historic streets of Athens, relocating to Greece is a life-changing decision. Our comprehensive relocation support ensures your transition to one of the premier jobs in Greece is seamless, allowing you to focus on your new role and immerse yourself in the culture that makes Greece a global destination of choice.

How to Apply

If you are ready to advance your career with this Portuguese Speaking Customer Support and Tech Specialist position in Greece, we encourage you to click Apply Now to submit your application. We look forward to reviewing your profile and helping you join the Mercier Consultancy Group network.