Latvian Speaking Customer Support and Digital Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier talent with world-class organizations. As a leader in the outsourcing (BPO) industry, we specialize in placing exceptional professionals into high-impact roles that drive digital transformation and superior customer experience across Europe.

Job Overview

We are seeking a talented professional for the Latvian Speaking Customer Support and Digital Expert position in Greece. This hybrid role is the perfect opportunity to advance your career within the outsourcing (BPO) sector while enjoying one of the most vibrant lifestyle destinations in the world through our specialized Latvian-speaking jobs program.

Key Responsibilities

• Manage diverse customer inquiries via multiple communication channels including phone, email, and chat.
• Provide expert technical assistance to resolve user issues effectively within a fast-paced BPO environment.
• Conduct meticulous content analysis to ensure quality and compliance standards are maintained.
• Engage in proactive B2B and B2C sales support to drive growth for our international partners.
• Execute fraud prevention activities to protect digital trust and secure user data.
• Utilize digital tools to provide seamless support, maintaining the high standards expected in the outsourcing industry.
• Collaborate with international teams to share best practices and contribute to continuous service improvement.

Requirements

• Fluency in Latvian
• Very good command of English
• Strong communication skills
• Customer-oriented mindset
• Computer literacy

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)

Life in Greece

Securing one of our jobs in Greece means more than just a career move; it is an immersion into a lifestyle defined by Mediterranean sunshine, rich historical heritage, and world-renowned hospitality. Greece offers an unparalleled quality of life, where the balance between a professional career and vibrant leisure time is naturally achieved.

From the bustling urban energy of Athens to the tranquil beauty of the islands, living in Greece is an experience like no other. Whether you are enjoying authentic cuisine or exploring ancient landscapes, moving to Greece provides an adventurous backdrop to your professional journey, supported by our comprehensive relocation concierge services.

How to Apply

If you are ready to take the next step in your career with a leading firm in the outsourcing industry, we invite you to join our team in Athens. Click Apply Now to start your application for the Latvian Speaking Customer Support and Digital Expert position in Greece. We look forward to hearing from you.

Best regards,
The Recruitment Team at Mercier Consultancy Group