Finnish Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities in the outsourcing (BPO) industry. We pride ourselves on our bespoke approach to global staffing, ensuring that every professional finds their perfect fit within the vibrant ecosystem of international business services.

Job Overview

We are currently seeking dedicated professionals for a Finnish Speaking Customer Service Representative position in Greece. This role within a major outsourcing (BPO) center offers a unique chance to elevate your career while enjoying the sun-drenched lifestyle of Athens, supported by our full-service relocation assistance.

Key Responsibilities

• Provide high-quality customer experience support via phone, email, and chat for a diverse portfolio of international clients.
• Assist users by resolving technical inquiries and service-related issues within a fast-paced BPO environment.
• Perform digital safety reviews and content moderation to ensure compliance with global quality standards.
• Actively contribute to business initiatives by identifying trends and suggesting improvements for client service operations.
• Maintain accurate records of customer interactions using industry-standard CRM tools.
• Work collaboratively with cross-functional teams to meet and exceed performance-based service level agreements (SLAs).
• Represent the client brand with professionalism, ensuring consistent, high-standard communication at all times.

Requirements

• Fluency in Finnish language
• Very good command of English
• Strong communication skills
• Customer-oriented mindset
• Computer literacy

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• Opportunity to join competitive Finnish-speaking jobs within a global outsourcing leader

Life in Greece

Embrace the vibrant culture and Mediterranean climate when you secure one of our many jobs in Greece. Known for its historical legacy and modern energy, Greece offers a unique work-life balance that perfectly complements a professional career in the outsourcing sector.

Relocating to Greece provides access to world-class cuisine, stunning coastal scenery, and a high quality of life. Mercier Consultancy Group ensures your move to Greece is seamless, allowing you to settle in and thrive in your new Finnish Speaking Customer Service Representative position in Greece without the stress of logistics.

How to Apply

If you are ready to take the next step in your career and join a dynamic team, we invite you to click Apply Now to submit your application. We look forward to helping you embark on this exciting new chapter in your professional journey with Mercier Consultancy Group.