German Speaking Customer Service Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the outsourcing (BPO) sector. As a leader in European staffing, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in global business environments.

Job Overview

We are currently seeking a motivated professional for a German Speaking Customer Service Specialist position in Greece, located in the vibrant city of Thessaloniki. This is an excellent opportunity to join a fast-paced outsourcing (BPO) environment where you will serve as the primary point of contact for international clients, ensuring high-quality service delivery in one of the most sought-after German-speaking jobs in the region.

Key Responsibilities

• Provide high-quality customer support across multiple communication channels including phone, email, and chat.
• Manage end-to-end customer service requests within a dynamic outsourcing (BPO) environment.
• Advise customers on the correct and efficient usage of products and appliances.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Collaborate with internal teams to resolve complex queries and service tickets.
• Ensure all interactions meet the strict quality standards required by our global partners.
• Stay updated on product knowledge and internal outsourcing protocols to deliver accurate information.

Requirements

• Fluent in German
• Good communication skills in English
• Comfortable using basic technology tools
• Demonstrated ability to maintain a positive and professional attitude
• Strong focus on quality, efficiency, and customer satisfaction

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career path with our German Speaking Customer Service Specialist position in Greece offers more than just a job; it provides a lifestyle upgrade. Greece is world-renowned for its stunning Mediterranean climate, rich cultural heritage, and legendary hospitality, making it an ideal destination for those seeking a vibrant work-life balance among the many excellent jobs in Greece.

Beyond the professional advantages, living in Greece allows you to immerse yourself in exquisite local cuisine and a relaxed pace of life. With our comprehensive relocation support, your transition to life in Greece will be seamless, ensuring you can quickly start enjoying the high quality of life that makes Greece a premier choice for international professionals.

How to Apply

If you are ready to elevate your career and join a leading team in the outsourcing (BPO) industry, we invite you to apply now. Take the next step toward your future in Europe and let Mercier Consultancy Group guide you through the process. We look forward to receiving your application!