French Speaking Customer Service Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and leading organizations. As a leader in the BPO industry, we specialize in identifying high-caliber professionals for roles that define excellence in client relations and service outsourcing.

Job Overview

We are currently recruiting for a French Speaking Customer Service Specialist position in Greece, based in the vibrant city of Thessaloniki. If you are seeking professional growth within the outsourcing sector, this role offers the perfect opportunity to combine your linguistic skills with a premium lifestyle in one of Europe’s most dynamic hubs for French-speaking jobs.

Key Responsibilities

• Provide high-quality support to French-speaking customers within a fast-paced BPO environment.
• Address and resolve complex appliance-related inquiries with accuracy and empathy.
• Manage the end-to-end process of product exchanges and returns.
• Ensure efficient resolution of customer complaints to maintain high satisfaction standards.
• Maintain detailed and accurate records of customer interactions within internal CRM systems.
• Collaborate with international teams to optimize service delivery and operational workflows.
• Uphold the professional service standards expected in the global outsourcing industry.

Requirements

• Fluent in French
• Good communication skills in English
• Ability to use basic technology tools
• Strong problem-solving abilities and a customer-centric mindset.
• Previous experience in a BPO or call center environment is considered an asset.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career through our jobs in Greece means embracing a life of sun-drenched coastal beauty, rich historical culture, and a welcoming Mediterranean atmosphere. Greece offers an unparalleled quality of life, where the balance between a challenging career in the BPO industry and leisure is easily achieved in the vibrant streets of Thessaloniki.

Our candidates enjoy the best of Greece, from the world-renowned cuisine to the warmth of the local culture, making it an ideal destination for international professionals. With our comprehensive relocation support, your transition to life in Greece will be smooth, allowing you to focus on your new French-speaking jobs and building a successful future in this historic and evolving country.

How to Apply

If you are ready to take the next step in your career with this French Speaking Customer Service Specialist position in Greece, we encourage you to click Apply Now. Our team at Mercier Consultancy Group is eager to review your application and assist you in starting your new chapter.