Dutch Speaking Customer Service Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations within the Business Process Outsourcing (BPO) industry. We pride ourselves on our commitment to excellence, providing bespoke staffing solutions and expert guidance for professionals seeking meaningful career growth in the dynamic European outsourcing landscape.

Job Overview

We are currently sourcing candidates for a prestigious Dutch Speaking Customer Service Specialist position in Greece. This role within the bustling BPO industry offers a unique opportunity to represent a premium appliance brand, making it one of the most sought-after Dutch-speaking jobs currently available for those looking to advance their career in international client relations.

Key Responsibilities

• Manage high-quality customer communication via various channels to ensure brand excellence.
• Resolve technical inquiries for customers of a premium appliance brand with efficiency and empathy.
• Process customer orders and returns accurately within our internal outsourcing systems.
• Maintain detailed documentation of all client interactions to support continuous improvement initiatives.
• Collaborate with cross-functional teams to ensure high standards of service delivery within the BPO environment.
• Utilize company-provided tools to track support tickets and provide timely resolutions.
• Adhere to quality assurance standards established by the brand for all incoming and outgoing correspondence.

Requirements

• Fluent in Dutch
• Good communication skills in English
• Comfortable with basic technology tools
• Native or fluent Dutch (spoken and written)
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our open jobs in Greece means embracing a life defined by Mediterranean charm, ancient culture, and endless sunshine. Living in Thessaloniki allows you to enjoy a vibrant social scene, historic landmarks, and the legendary hospitality that makes Greece an unparalleled destination for international professionals.

Relocating to Greece is a seamless experience with our comprehensive support system. Whether you are indulging in world-class local cuisine or exploring the beautiful coastal views, the quality of life in Greece is truly exceptional. We are dedicated to ensuring your transition to your new Dutch Speaking Customer Service Specialist position in Greece is smooth and rewarding.

How to Apply

If you are ready to take the next step in your career and join one of our premier Dutch-speaking jobs, we invite you to apply now. Join the team at Mercier Consultancy Group and start your new journey in Thessaloniki today.