Dutch Speaking Customer Experience Associate

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating seamless career transitions, ensuring that our candidates find meaningful roles that align with their professional ambitions in the thriving European market.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Customer Experience Associate position in Greece within the dynamic e-commerce sector. This is an exceptional opportunity to join one of our most prestigious clients, providing high-quality support to customers while enjoying a rewarding life in the Mediterranean.

Key Responsibilities

• Manage diverse customer inquiries related to online orders, payment processing, and delivery status within a fast-paced e-commerce environment.
• Deliver professional support through multiple communication channels, including phone, email, and live chat.
• Ensure high levels of customer satisfaction by resolving order-related issues efficiently.
• Maintain accurate records of customer interactions within the internal e-commerce database.
• Collaborate with internal departments to track shipments and resolve logistical discrepancies for shoppers.
• Provide personalized assistance to improve the overall online shopping experience for Dutch-speaking clients.
• Stay updated on product catalogs and promotional campaigns to provide precise information to customers.

Requirements

• Fluent Dutch
• Strong English communication skills
• Problem-solving skills
• Empathetic customer service approach
• Previous experience in e-commerce or a digital-first customer support environment is considered an asset for these Dutch-speaking jobs.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a journey with our Jobs in Greece initiative offers you more than just a career move; it is a lifestyle upgrade. Greece is world-renowned for its stunning Mediterranean climate, vibrant history, and welcoming local culture, making it the perfect destination for those looking to balance professional growth with a relaxed, sunny environment.

Beyond the professional benefits, living in Greece allows you to immerse yourself in exquisite culinary traditions and an incredible standard of living. With our comprehensive relocation support, your transition to life in Greece will be smooth and stress-free, allowing you to focus on your new Dutch Speaking Customer Experience Associate position in Greece from day one.

How to Apply

If you are ready to elevate your career and embrace a new chapter in a beautiful country, we invite you to apply now. Join the Mercier Consultancy Group network and take the next step toward your future today.