Hebrew Speaking Microsoft Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. As a leader in the business process outsourcing sector, we pride ourselves on our white-glove approach to candidate placement and our commitment to excellence in professional staffing.

Job Overview

We are currently seeking a talented professional for the Hebrew Speaking Microsoft Customer Support Specialist position in Greece. This pivotal role within the Customer Support Services industry focuses on providing world-class assistance for a global technology leader, ensuring excellence in every client interaction.

Key Responsibilities

• Act as the primary point of contact for Hebrew-speaking users, providing high-quality support within the Customer Support Services sector.
• Identify and assess customer needs to provide accurate solutions for software and consumer electronic products.
• Handle billing inquiries with professionalism, accuracy, and efficiency.
• Perform expert-level troubleshooting to resolve technical issues for end-users.
• Utilize advanced technical research skills to investigate complex problems and deliver effective resolutions.
• Maintain detailed and accurate records of client interactions in the company CRM.
• Collaborate with cross-functional teams to escalate and resolve complex technical cases.

Requirements

• Fluent Hebrew
• Good command of English (B2+)
• Technical research skills
• Proven experience or a strong passion for the Customer Support Services industry.
• Strong problem-solving abilities and a professional, customer-centric attitude.

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• Opportunity to work in one of the most exciting Hebrew-speaking jobs currently available in Europe.

Life in Greece

Embarking on a career in Greece offers more than just a job; it is an invitation to immerse yourself in a vibrant culture where ancient history meets modern coastal living. With its Mediterranean climate, Greece provides an unparalleled quality of life, allowing you to enjoy sunshine, breathtaking landscapes, and a relaxed, social lifestyle throughout the year.

As you relocate for this Hebrew Speaking Microsoft Customer Support Specialist position in Greece, you will discover why so many professionals choose to build their futures here. From the world-renowned Mediterranean cuisine to the welcoming atmosphere, Greece is the ideal destination for those seeking a fresh start. Join our growing community of international professionals enjoying the best of Greece today.

How to Apply

If you are ready to elevate your career with one of the premier Hebrew-speaking jobs in Europe, we invite you to take the next step. Click "Apply Now" to submit your application and join the Mercier Consultancy Group team in the beautiful setting of Athens. We look forward to reviewing your profile.