Italian Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading organizations across Europe. We specialize in identifying exceptional candidates for the dynamic Customer Support Services industry, ensuring excellence in every placement we facilitate.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Customer Support Specialist position in Greece, focusing on a global instant messaging and voice-over-IP service. This is a unique opportunity to launch your career within one of the most vibrant and high-growth sectors of Customer Support Services while enjoying the Mediterranean lifestyle.

Key Responsibilities

• Manage and resolve user inquiries through voice, chat, and email channels.
• Document all customer interactions accurately within the internal database.
• Enforce content and community policies to ensure a safe and high-quality user experience.
• Provide technical guidance and support for the voice-over-IP platform.
• Identify recurring technical issues and escalate them to the appropriate engineering teams.
• Maintain a high level of customer satisfaction in a fast-paced Customer Support Services environment.
• Collaborate with international team members to share best practices and insights.

Requirements

• Superior Italian skills
• Very good English knowledge
• B2C customer service experience
• Strong problem-solving skills
• Attention to detail

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our Italian-speaking jobs means embracing the legendary beauty and rich history of Greece. With over 300 days of sunshine a year, you will find that living in Greece offers an unparalleled work-life balance, blending ancient culture with a modern, cosmopolitan energy that makes it one of the most sought-after destinations for international professionals.

Beyond the career growth, relocating to Greece invites you to enjoy world-famous gastronomy, stunning coastal landscapes, and a welcoming local community. Whether you are exploring historical sites or enjoying a coffee in a vibrant neighborhood, your time in Greece will be enriched by a high quality of life and the ease of settling in, fully supported by our relocation experts.

How to Apply

If you are ready to advance your career with this Italian Speaking Customer Support Specialist position in Greece and want to join a leading firm, click Apply Now to submit your profile. We look forward to reviewing your application and helping you start your journey with Mercier Consultancy Group.