Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and industry-leading global enterprises. We specialize in curating career opportunities for professionals seeking prestigious roles, including exclusive Dutch-speaking jobs within high-growth international sectors.

Job Overview

We are currently scouting for a dedicated professional to join our team in Athens for a pivotal Dutch Speaking Customer Support Specialist position in Greece within the aviation industry. In this role, you will serve as a vital link between a global airline and its passengers, ensuring a seamless travel experience while managing complex inquiries in a fast-paced environment.

Key Responsibilities

• Act as a primary point of contact for Dutch-speaking travelers and travel agencies, providing premium support regarding flight bookings.
• Expertly navigate airline reservation systems to issue, modify, and manage flight tickets with precision.
• Process refund requests and complex travel adjustments in accordance with international aviation policies.
• Clearly communicate and explain flight rules, fare conditions, and additional baggage fees to passengers.
• Troubleshoot post-booking issues to ensure passenger satisfaction remains at the highest standard.
• Maintain accurate records of all customer interactions within the airline's proprietary database.
• Collaborate with international colleagues to resolve complex flight-related escalations effectively.

Requirements

• Dutch proficiency
• English proficiency
• Customer service experience
• Active listening skills
• Computer literacy
• Ability to thrive in an on-site office environment in Athens

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel) is included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Competitive compensation package in a stable industry.
• Professional development within the aviation sector.

Life in Greece

Embarking on a career through one of our Dutch-speaking jobs means embracing the vibrant culture and Mediterranean climate of Greece. As you settle into your new position in Athens, you will discover why Greece remains a top destination for international professionals who value sunshine, history, and a modern urban lifestyle.

Beyond the professional growth found in your new office, Greece offers an unparalleled quality of life, featuring world-famous cuisine and a welcoming local community. With the support of our dedicated concierge team, your transition to life in Greece will be smooth, allowing you to focus on enjoying the beauty and excitement that Greece has to offer.

How to Apply

If you are ready to elevate your career with a Dutch Speaking Customer Support Specialist position in Greece and want to be part of the dynamic aviation sector, we encourage you to submit your application today. Click Apply Now to start your journey with Mercier Consultancy Group.