Japanese Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless transitions for global professionals, ensuring excellence in every placement we manage.

Job Overview

We are currently seeking a highly skilled individual for a Japanese Speaking Customer Support Specialist position in Greece. This role within the Software Development industry involves providing advanced support for a leading cloud-based project management platform, offering a unique opportunity to build a career in one of the most exciting Japanese-speaking jobs available today.

Key Responsibilities

• Provide high-quality technical support for a cloud-based project management software platform.
• Manage and resolve user support tickets via email with precision and efficiency.
• Follow established technical workflows for incident resolution within the Software Development environment.
• Consistently meet internal and client-set performance and quality targets.
• Navigate complex software interfaces to guide users through platform functionality.
• Collaborate with global teams while maintaining alignment with Asia-Pacific business hours.
• Contribute to the continuous improvement of the user experience for our international client base.

Requirements

• Japanese proficiency
• English proficiency
• Tech-savvy
• Problem-solving skills
• B2C experience
• Native or fluent Japanese (spoken and written)
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career through jobs in Greece offers an unparalleled quality of life, blending ancient culture with a vibrant, modern social scene. Living in Greece means enjoying over 300 days of sunshine, stunning Mediterranean coastlines, and a world-renowned hospitality culture that makes everyone feel at home.

Beyond the incredible climate, Greece provides a cost-effective lifestyle filled with rich culinary experiences and historical exploration. By joining our team in this Japanese Speaking Customer Support Specialist position in Greece, you are choosing a relocation journey supported by experts, ensuring your move to Greece is stress-free and rewarding.

How to Apply

If you are ready to elevate your career within the software industry and thrive in a dynamic environment, we invite you to apply now. Join Mercier Consultancy Group and take the next step in your professional journey today.