Swedish Speaking Cybersecurity Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with industry-leading organizations within the outsourcing and BPO sector. We take pride in our ability to match skilled professionals with career-defining opportunities that offer international growth and professional excellence.

Job Overview

We are currently sourcing for a Swedish Speaking Cybersecurity Customer Support Specialist position in Greece to join a high-performing BPO outsourcing team. This remote role is perfect for a tech-savvy professional looking to advance their career in cybersecurity while enjoying the world-class lifestyle of Greece.

Key Responsibilities

• Provide high-level technical assistance to customers regarding cybersecurity products via phone, email, and chat.
• Troubleshoot and resolve complex issues related to antivirus software functionality within a fast-paced BPO environment.
• Maintain high customer satisfaction scores by delivering professional and empathetic support in Swedish.
• Document all technical interactions and solutions accurately within the internal knowledge base.
• Stay updated on the latest security domain trends to provide informed advice to end-users.
• Collaborate with international support teams to escalate and resolve critical security concerns.
• Ensure compliance with company quality standards and outsourcing service level agreements (SLAs).

Requirements

• Fluent Swedish
• Good English communication
• Knowledge of Antivirus and Firewall products
• PC, Mac, and mobile troubleshooting skills
• Strong understanding of operating systems and networking fundamentals
• Relevant experience in customer-focused outsourcing environments

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career through one of our Swedish-speaking jobs means embracing the vibrant culture and Mediterranean climate of Greece. Choosing to work in Greece offers a unique blend of historical richness and modern convenience, providing an exceptional quality of life for international professionals.

Beyond the professional benefits, living in Greece provides daily access to world-famous gastronomy, stunning coastal scenery, and a welcoming local community. As you settle into your new life, our dedicated team will ensure that your transition to jobs in Greece is seamless, allowing you to focus on your new role and enjoy the Mediterranean sunshine.

How to Apply

If you are ready to take the next step in your career with this Swedish Speaking Cybersecurity Customer Support Specialist position in Greece, please click Apply Now to submit your application to Mercier Consultancy Group. We look forward to assisting you in your career journey.