Swedish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite talent with industry-leading organizations across the globe. As a leader in the Outsourcing (BPO) sector, we specialize in placing professionals in high-impact roles that drive success within the dynamic world of business process outsourcing.

Job Overview

We are currently seeking a motivated professional for a Swedish Speaking Customer Support Specialist position in Greece. Join our vibrant team in Athens and enjoy the opportunity to pursue international career growth while providing world-class support for a leading technology brand within the BPO industry.

Key Responsibilities

• Act as the primary point of contact for Swedish-speaking customers, providing professional support in a fast-paced BPO environment.
• Identify and assess customer needs to provide accurate, efficient solutions via phone, email, and chat.
• Efficiently handle complex billing inquiries and ensure customer satisfaction through clear communication.
• Troubleshoot technical issues by navigating proprietary systems and diagnostic tools.
• Transform challenging customer inquiries into positive experiences through empathy and expert problem-solving.
• Maintain comprehensive records of interactions in the CRM database to support continuous service improvement.
• Collaborate with cross-functional teams to escalate and resolve complex tickets in compliance with service level agreements.

Requirements

• Native or fluent Swedish (spoken and written)
• Excellent communication skills in Swedish
• Good command of English (B2+)
• Technical research skills
• Advanced internet research skills
• Professional demeanor suitable for an outsourcing industry setting

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embrace the Mediterranean lifestyle when you secure one of our Swedish-speaking jobs in Athens. Greece offers an unparalleled quality of life, where ancient history blends seamlessly with a modern, cosmopolitan atmosphere. Whether you are enjoying the legendary sunny weather or exploring the vibrant local culture, you will find that Greece is the perfect destination for your next career move.

Our relocation experts make your transition to the Greek capital effortless, ensuring you have time to enjoy the world-renowned cuisine and stunning coastal landscapes. Choosing to pursue jobs in Greece means joining a global community of professionals who value both career development and a balanced, high-quality lifestyle. Experience why so many professionals choose to build their future in the heart of Greece.

How to Apply

If you are ready to take the next step in your career and join a top-tier team, we invite you to apply for this Swedish Speaking Customer Support Specialist position in Greece. Simply click the "Apply Now" button to submit your application and a member of the Mercier Consultancy Group team will contact you shortly.