Portuguese Speaking Cybersecurity Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO specialist, dedicated to connecting top-tier talent with world-class international organizations. We pride ourselves on facilitating career-defining opportunities and helping professionals thrive in some of the most dynamic environments across the continent.

Job Overview

We are currently seeking a motivated professional for a Portuguese Speaking Cybersecurity Customer Expert position in Greece, focusing on delivering elite-level support for global cybersecurity solutions. This role is ideal for individuals looking to build a career in the customer support services industry while enjoying a vibrant life in one of Europe’s most beautiful destinations.

Key Responsibilities

• Provide high-quality technical support via phone, chat, and email to users of cybersecurity and antivirus software.
• Represent a major global brand by ensuring professional and empathetic communication at all times.
• Troubleshoot and resolve complex technical issues related to security software applications.
• Accurately document and log all customer interactions within internal company systems.
• Maintain high levels of customer satisfaction by providing timely and effective solutions to user queries.
• Collaborate with internal teams to stay updated on the latest threats and software features within the customer support services industry.
• Ensure all technical support processes adhere to internal security and privacy protocols.

Requirements

• Fluency in Portuguese
• Very good communication skills in English
• Knowledge of Windows OS
• Knowledge of Mac OS
• Basic knowledge of networking technologies
• Strong problem-solving abilities within the customer support services industry.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of our many Portuguese-speaking jobs in Greece means more than just a career change; it is an invitation to experience the Mediterranean lifestyle. Greece is renowned for its incredible climate, historic landmarks, and world-class hospitality, making it an ideal setting for those seeking the perfect work-life balance.

Our candidates relocating to Greece enjoy an unparalleled quality of life, from the vibrant culinary scene to the sun-drenched coastline. When you join the Portuguese Speaking Cybersecurity Customer Expert position in Greece, our relocation team ensures that your transition to life in Greece is smooth, allowing you to focus on your professional growth in this exciting country.

How to Apply

If you are ready to take the next step in your career with one of the most exciting jobs in Greece, we encourage you to apply today. Please click "Apply Now" to submit your application for this exceptional opportunity. We look forward to hearing from you soon. Professional regards, the team at Mercier Consultancy Group.