Financial Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities that bridge the gap between global professionals and the most dynamic companies currently seeking talent for high-impact jobs in Greece.

Job Overview

We are currently seeking a motivated Financial Customer Expert to join a high-growth partner in the FinTech sector. This Financial Customer Expert position in Greece is perfect for professionals eager to provide elite support within the evolving landscape of digital banking and international money transfers, utilizing a flexible hybrid model based in Athens.

Key Responsibilities

• Act as the primary point of contact for customer inquiries regarding financial transactions and digital payment services.
• Resolve client issues across multiple channels, including phone, chat, and email, maintaining the highest standards of service excellence.
• Provide expert consultancy on various FinTech products, helping users navigate complex financial platforms with ease.
• Maintain deep knowledge of digital banking trends to offer accurate and timely guidance to a diverse user base.
• Ensure all interactions comply with financial security protocols and internal service standards.
• Collaborate with cross-functional teams to escalate and resolve complex technical or account-related challenges.
• Proactively identify opportunities to improve the customer experience within the fast-paced FinTech ecosystem.

Requirements

• Fluency in English
• Excellent communication skills
• Tech savviness
• Learning agility
• Native or fluent English (spoken and written)
• Strong interest in digital banking, FinTech, and innovative payment solutions.

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Hybrid Work Model (mix of on-site and remote)
• Professional development within the booming FinTech industry in Greece.

Life in Greece

Embracing one of the many English-speaking jobs in Greece means enjoying a Mediterranean lifestyle characterized by world-class history, vibrant culture, and enviable weather. Living in Greece offers a unique blend of ancient traditions and modern city living, making Athens an incredible destination for professionals looking to expand their horizons.

Beyond the professional benefits of this Financial Customer Expert position in Greece, you will enjoy a high quality of life, legendary local cuisine, and the warmth of the Greek hospitality. Whether exploring the iconic landmarks of Athens or relaxing by the coast, Greece provides an unmatched setting for your next career chapter.

How to Apply

If you are ready to advance your career in the FinTech sector, we encourage you to submit your application today. Join our talent network and take the next step toward a rewarding role with Mercier Consultancy Group. Click "Apply Now" to get started.