Spanish Speaking Technical Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating exceptional career opportunities in the Customer Support Services sector, ensuring a seamless experience for both our candidates and global partners.

Job Overview

We are currently seeking a motivated professional for a Spanish Speaking Technical Support Specialist position in Greece. This remote role serves as an essential pillar in the Customer Support Services industry, where you will provide expert assistance to users of a leading global cloud platform from the comfort of your own home.

Key Responsibilities

• Deliver high-quality 24/7 help-desk support via phone and email to Spanish-speaking clients.
• Resolve complex technical inquiries related to cloud platform services and infrastructure.
• Adhere to strict company guidelines and Customer Support Services quality standards.
• Maintain a proactive approach to identifying and documenting recurring technical issues.
• Collaborate effectively with cross-functional teams to escalate and resolve escalated tickets.
• Continuously update your knowledge of internal systems and evolving technological trends.
• Represent the company with professionalism, ensuring excellent client satisfaction in every interaction.

Requirements

• Native or fluent Spanish (spoken and written)
• Valid EU passport (mandatory)
• Excellent writing & verbal communication skills in Spanish
• Technical troubleshooting & problem-solving skills
• Technical background & familiarity with technology trends
• Positive attitude & team spirit

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our remote jobs in Greece offers an incredible balance between a fast-paced career and a relaxed Mediterranean lifestyle. Greece is world-renowned for its stunning historical landmarks, vibrant culture, and consistently sunny weather, providing an ideal backdrop for your professional journey.

By joining our team for this Spanish-speaking jobs opportunity, you will enjoy the high quality of life that Greece is famous for. From the world-class gastronomy to the welcoming local community, choosing to work within Greece ensures that you are never far from adventure and relaxation, even while working remotely.

How to Apply

If you are ready to elevate your career with a leading firm in the Customer Support Services sector, we invite you to apply now. Join Mercier Consultancy Group today and become a vital part of our success story. We look forward to reviewing your application!