Japanese Speaking Technical Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite global talent with market-leading opportunities. As a leader in the European recruitment and BPO sector, we specialize in placing high-caliber professionals into transformative roles that define the modern IT landscape.

Job Overview

We are seeking an analytical and driven professional for a Japanese Speaking Technical Support Advisor position in Greece. This pivotal role within the IT industry allows you to provide expert technical guidance for a leading global cloud platform, combining your linguistic expertise with advanced problem-solving in a remote capacity.

Key Responsibilities

• Deliver expert technical support to Japanese-speaking clients via phone and email for a major cloud computing platform.
• Troubleshoot complex IT infrastructure inquiries to ensure seamless user experience and high customer satisfaction.
• Maintain comprehensive records of technical interactions and resolution steps within the internal CRM system.
• Collaborate with cross-functional IT teams to escalate and resolve high-priority technical platform issues.
• Stay updated on the latest cloud software trends to provide accurate, value-driven technical consultations.
• Represent the IT brand with professionalism, ensuring all communication aligns with corporate quality standards.
• Contribute to the continuous improvement of support documentation and internal technical knowledge bases.

Requirements

• Fluent Japanese
• Good English
• Technical troubleshooting skills
• Familiarity with technology trends
• Customer service experience

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embrace a world-class lifestyle by securing one of the most exciting Japanese-speaking jobs available today. Living and working in Greece offers a unique blend of vibrant Mediterranean culture, awe-inspiring historical landmarks, and a sunny climate that fosters a perfect work-life balance. Discover why so many international professionals choose Greece as their home for long-term career growth.

Beyond the professional landscape, Greece provides an exceptional quality of life defined by exquisite cuisine, welcoming communities, and a relaxed pace of life. Our comprehensive support makes your transition to Greece seamless and stress-free. Whether you are looking for new jobs in Greece or seeking to elevate your IT career in a beautiful European destination, this opportunity is designed to set you up for success.

How to Apply

If you are ready to take the next step in your career and join a dynamic IT team, we invite you to apply now. Join the ranks of satisfied professionals who have successfully transitioned to the Japanese Speaking Technical Support Advisor position in Greece with the guidance of Mercier Consultancy Group. We look forward to reviewing your application.