Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless career transitions, ensuring that professionals find the perfect environment to thrive within the competitive landscape of the Customer Support Services industry.

Job Overview

We are currently seeking talented professionals for an exciting Customer Support Specialist position in Greece, representing a global technology leader. This role is ideal for individuals looking for English-speaking jobs that offer a hybrid work environment and a chance to make an impact in the Customer Support Services sector.

Key Responsibilities

• Provide high-quality assistance to customers via various channels within the Customer Support Services industry.
• Proactively identify customer needs to provide tailored solutions and enhance user experience.
• Manage and resolve billing inquiries with precision and professional communication.
• Assist clients with seamless order placement processes for consumer products.
• Perform technical troubleshooting to resolve hardware and software issues efficiently.
• Maintain detailed documentation of customer interactions within the company database.
• Collaborate with international teams to optimize support workflows and service standards.

Requirements

• Fluent English
• Technical research skills
• Sales experience with consumer products
• Advanced internet research skills
• Exceptional problem-solving abilities tailored to the Customer Support Services industry
• Ability to thrive in a hybrid office environment while seeking jobs in Greece

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of the many available English-speaking jobs in Greece offers more than just a career step; it provides a lifestyle upgrade. Greece is famous for its vibrant culture, 300+ days of annual sunshine, and a historical landscape that feels like a living museum. Professionals choosing this Customer Support Specialist position in Greece will enjoy a Mediterranean lifestyle that perfectly balances professional ambition with personal well-being.

Beyond the office, Greece welcomes you with its world-renowned culinary scene and an exceptional quality of life. Whether you are exploring the ancient landmarks or relaxing on the coast, living in Greece offers an enriching experience for international talent. With the full support of our relocation team, settling into your new life in Greece will be smooth, allowing you to focus on your professional growth.

How to Apply

If you are ready to elevate your career and join a dynamic team in an international setting, we invite you to apply now. Take the next step toward your future in Europe with Mercier Consultancy Group.